Refund policy
CASHIFY LIMITED
Last Updated: 18th Sep, 2026
Cashify Limited — Terms and Conditions
These Terms and Conditions ("T&Cs") apply to every booking/order ("Order") placed by a customer ("Customer", "you") through Cashify Play (the "Website"), operated by Cashify Limited (formerly known as Cashify Private Limited and Manak Waste Management Private Limited) ("Cashify", "we", "us"), for the rental of gaming consoles and accessories ("Console(s)") supplied by independent third-party partners ("Partners"). These T&Cs are in addition to, and to be read with, our Terms of Use and Privacy Policy.
1. The Service
1.1. The Website allows you to browse Consoles listed by Partners, select a rental period, and place an Order, which is fulfilled by the Partner serving your delivery location.
1.2. Cashify facilitates booking and payment collection; the Partner is responsible for delivering the Console to you and collecting it at the end of the rental period, at the Partner's own cost.
1.3. Availability of Consoles is subject to confirmation by the Partner. Placing an Order and completing payment does not guarantee fulfilment until the Partner has accepted the Order and until the verification process set out in Clause 3 (KYC and Aadhaar Verification) has been successfully completed; in the rare event a Partner is unable to fulfil an accepted Order, Clause 7 (Cancellations, Refunds and Non-Fulfilment) shall apply.
2. Placing an Order
2.1. To place an Order, you must select the Console, rental duration, and delivery address, and complete payment of the applicable Rent (and Security Deposit, if any) through the Website's payment gateway.
2.2. You must provide accurate delivery address and contact information. Cashify and the Partner shall not be liable for delayed or failed delivery caused by incorrect or incomplete information provided by you.
2.3. Upon successful payment, your Order details (name, phone number, delivery address, rental dates, and Console selected) will be shared with the Partner solely for the purpose of fulfilling your Order, as further described in our Privacy Policy.
2.4. An Order is provisional until you have successfully completed the verification process described in Clause 3 (KYC and Aadhaar Verification) below.
3. KYC and Aadhaar Verification
3.1. After you place an Order, Cashify (or its authorised representative) will contact you to complete an OTP-based Aadhaar verification. Your Aadhaar number and related details shall be collected and processed solely for identity verification, in accordance with Applicable Law and our Privacy Policy, and Cashify shall not store your full Aadhaar number beyond what is permitted under Applicable Law.
3.2. Upon successful completion of such verification, your verified identity details shall be shared with the Partner assigned to fulfil your Order. The Partner shall re-verify your Aadhaar at the time of delivery, prior to handing over the Console, using the same OTP-based or such other verification mechanism as may be prescribed.
3.3. You shall be required to provide clear images of the room/location where the Console is proposed to be installed and used. The Partner shall independently verify the suitability of such location at the time of delivery before completing installation.
3.4. The Partner shall test the Console at the time of installation to confirm that it is in good working condition, and shall record such confirmation (via the digital checklist referred to in Clause 6.2) jointly with you.
3.5. Where the state indicated on your Aadhaar differs from the state of your current residence/delivery address, you shall additionally be required to furnish a valid proof of address (such as a utility bill, rent agreement, or bank statement) acceptable to Cashify, failing which the Order shall not be processed further.
3.6. Only upon successful completion and confirmation of all aspects of this Clause 3 (Aadhaar verification, re-verification, location images, and, where applicable, proof of address) shall Cashify confirm and communicate a delivery time slot for the Console to you.
3.7. Failure or refusal to complete the verification/KYC requirements set out in this Clause 3 at any stage shall entitle Cashify to treat the Order as cancelled, subject to the cancellation charges set out in Clause 7 (Cancellations, Refunds and Non-Fulfilment).
4. Pricing and Payment
4.1. The Rent displayed on the Website is on a per-day basis and is inclusive/exclusive of applicable taxes as indicated at checkout. The total price payable, including any Security Deposit, shall be clearly displayed prior to confirmation of your Order.
4.2. All payments must be made online through the payment methods supported on the Website. Cashify does not accept cash payments for Rent.
4.3. Prices are subject to change without notice; however, the price applicable to an Order already confirmed and paid for shall not be affected by any subsequent price change.
5. Security Deposit
5.1. A refundable Security Deposit may be charged at the time of booking, as displayed at checkout, to secure against loss of or damage to the Console.
5.2. The Security Deposit shall be refunded to you within 7 business days of the Console being returned in good working condition, subject to Clause 8 (Condition, Damage and Loss).
6. Delivery and Return
6.1. Following completion of the verification process under Clause 3, the Partner shall deliver the Console to your specified address within the time slot committed at the time of booking, and shall collect it at the end of the rental period (or on early return/extension, as applicable).
6.2. At delivery, you will be required to verify your identity (as prescribed) and to inspect the Console together with the Partner's representative, and to acknowledge the condition of the Console and accessories delivered (via photograph, video, or digital checklist).
6.3. At pickup/return, you shall make the Console reasonably available to the Partner at the agreed date/time. Repeated unavailability may attract a late-return fee as displayed on the Website.
6.4. Extensions to the rental period must be requested through the Website prior to the scheduled return date and are subject to Console availability and additional Rent for the extended period.
7. Cancellations, Refunds and Non-Fulfilment
7.1. Cashify shall have the right to cancel an Order at any time prior to delivery, at its sole discretion, in the event of unavailability of the Console, an operational issue, the delivery location not being serviceable, or a force majeure event. In any such case, Cashify shall provide a 100% refund of the Rent and Security Deposit paid by the Customer.
7.2. 10% cancellation charges (of the total Order value) shall be deducted where the Customer fails to provide the KYC documents/details required under Clause 3 (KYC and Aadhaar Verification) at any stage, and the balance amount shall be refunded.
7.3. 20% cancellation charges (of the total Order value) shall be deducted where the Customer cancels the Order after commencement of the confirmed delivery time slot, and the balance amount shall be refunded.
7.4. The Customer shall have the right to request a modification of the delivery time, location, or Console/product by writing to Cashify, and Cashify shall have the sole discretion to accept or reject such request. Where the request is accepted, any additional charges arising from the modification shall be borne and paid by the Customer. Where the request is rejected, Cashify shall offer the Customer the following two options: (a) to continue with the Order on its existing terms; or (b) to cancel the Order, in which case the cancellation charges under this Clause 7 (as applicable) shall apply.
7.5. If the Customer cancels the Order at any time on the scheduled first day of the Rental Period, Cashify may, at its sole discretion, deduct a cancellation charge equal to 30% of the total Order Value and refund the remaining eligible amount. Cashify shall have the right, at its sole discretion, to apply, reduce, or waive the cancellation charge after considering the Order status.
7.6. Refunds under this Clause 7 shall be processed to the original payment method within 7–10 business days of approval.
8. Condition, Damage and Loss
8.1. You are responsible for taking reasonable care of the Console during the rental period and for using it only for its intended purpose.
8.2. Upon return, the Partner will inspect the Console against the delivery-time condition record. Any damage (beyond normal wear and tear) or loss/theft of the Console or accessories during the rental period shall be assessed, and the cost of repair or replacement, as reasonably determined, shall be deducted from your Security Deposit, with any excess amount separately charged to you through the Website's payment gateway.
8.3. You shall promptly report any malfunction, defect, or damage discovered during the rental period to Cashify's customer support, and shall not attempt to repair the Console yourself.
8.4. You shall not use the Console for any unlawful purpose, tamper with its hardware/software, or sub-rent, sell, or transfer it to any third party.
9. Liability of Partners and Cashify
9.1. Consoles are supplied and delivered by independent Partners. While Cashify holds Partners to defined quality and service standards, Cashify does not manufacture the Consoles and does not warrant against manufacturing defects beyond what is disclosed by the Partner at the time of listing.
9.2. In the event of a materially defective or non-functional Console, you should promptly notify Cashify's customer support, who will coordinate a replacement, repair, or refund with the Partner as appropriate.
9.3. To the maximum extent permitted under Applicable Law, Cashify's liability in respect of any Order shall not exceed the total amount paid by you for that Order.
10. Prohibited Use
10.1. You shall not use a rented Console:
a) for any commercial purpose (e.g., public gaming cafés, tournaments for profit) unless expressly permitted at the time of booking;
b) in a manner that violates any Applicable Law or third-party rights, including copyright in games/software;
c) in a manner likely to cause damage beyond normal wear and tear.
11. Customer Support and Grievances
11.1. For any issue relating to your Order — delayed delivery, defective Console, billing discrepancy, or otherwise — please contact our customer support at play@cashify.in. Complaints will be acknowledged within 48 hours and, save in exceptional circumstances, resolved within 1 month, in accordance with Applicable Law.
11.2. If you are not satisfied with the resolution provided, you may escalate the matter to our Grievance Officer, whose details are set out in our Terms of Use.
12. Force Majeure
12.1. Cashify and its Partners shall not be liable for any delay or failure in performance resulting from causes beyond their reasonable control, including natural disasters, pandemics, strikes, or governmental restrictions.
13. Amendments
13.1. These T&Cs may be updated from time to time; the version applicable to your Order is the one in effect at the time you complete payment for that Order.
14. Governing Law and Dispute Resolution
14.1. These T&Cs shall be governed by the laws of India. Any dispute shall first be addressed through Cashify's grievance redressal mechanism. If unresolved, subject to your rights as a consumer under the Consumer Protection Act, 2019 (including the right to approach the appropriate consumer forum), disputes shall be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana.
Cashify, ScreenPro, Reglobe are Registered trademarks.